Work From Home 2025: Technical Support Engineer: Adobe

Work From Home 2025: Technical Support Engineer: Adobe

 

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Work From Home 2025: Technical Support Engineer:

Adobe is a well-known organization which believe in changing the world through digital experiences. Adobe provides platform from emerging artists to global brands everything they need to design and deliver.

Adobe is used to create beautiful and powerful images, videos and apps and we help transform companies how they interact with customers across every screen.

We are entitled to hire best of the best and are committed to creating best employee experiences. Every employee here is respected and will be provided with equal and good opportunity.

Video Source: Adobe Official Website

Role:

• Technical Support Engineer

Education:

• Full time Graduate degree

Work Type:

• Full Time

Job Location:

• Remote (Uttar Pradesh)

Key Requirements:

• Excellent verbal and written communication skills.
• Typing speed at least 50 WPM.
• Candidate should able to handle challenging customer interactions with patience and strong customer service skills.
• A full-time graduate degree is must.
• Should have a good conversational skill in English to support and handle the global customers. Good to have cultural awareness.
• Good knowledge of Windows, Mac OS and desktop support issues and configurations.
• Should able to solve support issues related to different operating systems.
• Proven experience in troubleshooting software on Windows and Mac operating systems.
• Good training skills to support team members.
• Candidate should have good experience working in a collaborative team environment. Need to collaborate with different teams so should be able to manage diverse workload.
• Candidate should able to apply professional concepts and company policies to resolve variety of issues.
• Should have capability to derive business ideas and intelligence from the customers dashboards and product utilization metrics.
• Good knowledge of Adobe Digital Media Experience (DME) products.
• Advance knowledge of at least on product being is a plus.

Key Responsibilities:

• Candidate needs to deliver first-time resolution by handling customer requests.
• Resolving technical as well as non-technical issues effectively during the first contact for assigned products via voice as well as chat channels.
• Need to address technical support issues for Adobe Digital Imaging products.
• Need to address technical support issuers for Photoshop, Lightroom, Bridge, Camera Raw, Dimension and Substance 3d.
• Need to provide a world-class standard online support for global customers.
• Effectively communicate product value to customers and support conversion to drive adoption and revenue growth.
• For tracking the database need to accurately detail all the customer interactions.
• Need to communicate with the customers clearly and professionally in writing as well as verbally.
• Need to own the issues and resolve the issues in a timely manner.
• Follow up on customer interactions promptly to resolve the issues.
• Involve supervisor if required and assess the customer sentiment during the communication and advance issues appropriately.
• Understand the procedure for handling blocking issues and follow it in correct and effective manner.
• Grasp the business impact issues and report top call generators, severe issues.
• Unresolved issues should be forwarded to the next level of support for further resolution.
• Understand and support the resolution of top issues detailed by support product managers.

Good to have Skills:

• Typing Course (speed should be 50 WPM).
• Knowledge of different operating systems.
•  Knowledge of different Adobe products.
• Good communication Skills

Important Links

Online Application	CLICK HERE
Official Website	CLICK HERE
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Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Disclaimer: The job details shared in this post are sourced directly from the official website of the company. We kindly remind you that we are not responsible for any changes or updates made by the employer. Please note, this blog is not affiliated with the company, and we provide this information free of charge. For the most accurate and up-to-date details, we encourage you to visit the official website.